Please refer to the following frequently asked questions if you have any questions about ordering from our site. If you have additional questions that are not covered here, please visit our contact page to send us a message.
Are the products You Sell New or Refurbished?
All of the products we sell are brand new in their manufacturer's sealed packaging. We do not sell used or refurbished equipment.
How Do I Contact You?
We offer three methods of contacting us: via our contact page, via our live chat, or via phone. We urge you to use our message system or live chat (if online) as we will be able to respond much more quickly, after hours, and on weekends. If you would still like to call us, our phone number is (713) 597-6988. Customer service representatives are available via phone from Monday-Friday, 9am to 5pm CST.
How Do I Cancel an Order?
You may only cancel your order if it has not yet reached the "shipped" or "license keys sent" status. To cancel your order, please contact us by live chat or by e-mail. Orders cannot be canceled by phone. Please note that under rare circumstances, your order status may not have been updated to "shipped" or "license keys sent" even if they have been completed. If this happens, you will be notified that your order cannot be canceled.
Do You Accept Purchase Orders?
We accept purchase orders with net terms on a case-by-case basis. Please e-mail us using our contact form or call us at (713) 597-6988.
Do You Charge Shipping on Activation Codes?
Shipping on activation code-only orders is FREE! This is because we do not ship any physical product(s) to you - all codes are e-mailed. In addition, there are no hidden or "handling" charges! An activation code-only order is an order that only contains e-mailable activation codes or serial numbers. If your order contains both hardware and activation codes, you will be charged shipping on the hardware. The activation codes will still be e-mailed to you.
How Do I Check My Order Status?
You may check your order status by logging into your account and viewing your order history. If you placed an order as a guest and did not create an account prior to purchasing, you can click the tracking link in your order confirmation e-mail to track your order.
Do You Charge Sales Tax?
We charge sales tax to all Texas-based orders
What Are Your Shipping Costs?
Shipping costs vary per order. You will be provided with shipping costs on the first page of checkout. We do not charge any shipping on code orders, as they are e-mailed to you
What If I Need Assistance or Support in Using My Product?
Please contact the manufacturer of your product for all support inquires. We do not warrant or support any of the products we sell. All products are covered by a manufacturer-issued warranty.